The After-Hours Revenue Gap
Your phones stop ringing at 5 PM.
Your customers don't.
Every missed after-hours call is a lost job. Our AI voice agent uses real-time inference to answer, qualify, and book appointments directly in your CRM or field management platform — so your revenue never sleeps.
Why after-hours calls can't wait
“Companies that responded to inbound leads within 5 minutes were dramatically more likely to convert than those that waited 30 minutes.”
9×
more likely to convert when answered in under 5 minutes
“88% of service professionals say conversational AI accelerates issue resolution. AI is projected to resolve 50% of cases without human intervention by 2027.”
88%
of service leaders say AI resolves issues faster than hold queues
“HVAC technicians and plumbers are formally classified as on-call emergency workers — making after-hours coverage a year-round operational requirement, not a peak-season option.”
24/7
HVAC & plumbing emergencies don't wait for business hours
How it works
From ring to revenue in under two minutes
Here's what happens when a customer calls after hours — each step driven by real-time model inference and coordinated across voice, CRM, and scheduling APIs.
Answer
AI picks up instantly — low-latency speech-to-text and model inference begin processing the conversation immediately
Qualify
Identifies the problem, urgency, and service needed
Create Order
Opens a new job in your CRM or field management platform via API, with full call details
Assign Tech
Matches the job to an available, qualified technician
Book
Confirms the appointment with the customer on the call, completing the workflow in a single session
Live CSR Copilot
During business hours, our AI assists your CSRs in real time — using retrieval-augmented generation to surface customer history, suggest next steps, and reduce average handle time.
Platform-Agnostic Integrations
API-based integrations with any CRM, with deep support for field management platforms like ServiceTitan and FieldRoutes. Jobs, customers, appointments, and dispatch updates are read and written programmatically — no CSV imports, no middleware.
Go deeper
AI voice agents and home-service automation
Research, case studies, and practical guides for HVAC and plumbing operators.
What Does a Missed Call Actually Cost an HVAC or Plumbing Business?
Most operators underestimate the revenue impact of unanswered calls. The math — once you run it against real emergency service rates and response-time data — changes how you think about after-hours coverage.
What Is an AI Voice Agent — and Is It Actually Ready for Home Services?
Every HVAC owner has heard the pitch. Most are skeptical — and reasonably so. This is a plain-language breakdown of what modern AI voice agents actually do, where they work, and where they still need a human.
How AI Agents Integrate with ServiceTitan: A Practical Guide for Operators
ServiceTitan's API exposes far more than most contractors realize. This is a practical breakdown of what an AI agent can read and write — and why the difference between a "connector" and a real integration matters for every booked job.
After-Hours Call Handling for HVAC and Plumbing: The Real Cost of Doing Nothing
The answering service is inconsistent. The on-call CSR rotation burns out your team. And voicemail costs you the job and the customer relationship. Here's why current solutions fail — and what 24/7 AI coverage actually looks like in practice.
How RAG Architecture Makes AI Agents Actually Useful for Field Service Companies
A generic AI model doesn't know your price book, your service area, or your dispatch rules. RAG — retrieval-augmented generation — is what connects the model to your actual business data. Here's how it works and why it matters for home services.
The Bottleneck Isn't Your Tech Stack. It's Your Workflows.
Most home service operators aren't behind on technology. They're behind on the harder work: understanding which workflows to hand off to AI, in what sequence, and where human judgment is still required. A 2025 paper from researchers at Old Dominion University, Deloitte, and Accenture explains why.
Stop losing revenue tonight
Find out exactly how many jobs you're losing after hours.
In 30 minutes, we'll audit your after-hours call volume, calculate the revenue you're leaving on the table, and show you what an AI voice agent changes. No pressure, just math.
From a ServiceTitan case study
"For the first time in 30-plus years I didn't have to have a CSR work for Thanksgiving or Christmas."
Melissa Mohr, Superior Plumbing and Drain
ServiceTitan case study