Product
One platform, from ring to booked job.
Playmaker captures the call, books the job into your CRM, protects every booking, proves the revenue, and gets smarter with every conversation.
The orchestration layer
A Revenue Operating System — not an answering service.
Playmaker sits on top of the systems you already run, orchestrating every call end to end: capture, intelligent routing, guaranteed delivery to any CRM, revenue intelligence, and a feedback loop that improves the agent with every conversation.
Inbound
Every channel, 24/7
AI Agent
Answer · qualify · resolve
Orchestration
Intelligent routing · rules
Reliability
Durable record · auto-retry
Your CRM
ServiceTitan · FieldRoutes · any CRM
Revenue Intelligence
Per-job attribution · conversion · after-hours contribution
Continuous optimization
every conversation retrains the agent
The operating system
The console executives run revenue on.
Not a dashboard — an operating system. See every surface: revenue, live calls, the booking funnel, AI performance, recovered revenue, operations, customer history, and configuration. Click through it.
Revenue recovered · 12 mo
$391,400
Booked value
12%$128k
Jobs booked
8%428
Booking rate
33%
After-hours
18%$96k
Recent activity
- Appointment booked · after hours$489
- Job qualified · HVAC install$4,200
- Callback scheduled—
- Appointment booked$312
The platform
One operating system for revenue operations.
The AI call center is one capability inside a larger platform that books jobs, protects every booking, proves the revenue, and gets smarter with every call.
01 · Operational Automation
It books the job, not just the call.
Playmaker checks real-time availability and writes a confirmed appointment straight into your system of record — no callback, no message to chase.
- Reads real-time availability before offering a time
- Books directly into your CRM — ServiceTitan, FieldRoutes, Jobber & more
- Applies your hours, service fees, and transfer rules
Available slots
Real-timeBooked · Same-day diagnostic
Written to your CRM · #JOB‑00000
02 · Never lose a booking
An outage can’t lose you a job.
Every booking is written to a durable record before it touches your CRM, then synced and automatically retried until it lands.
- Persisted to a durable record before the CRM write
- Failed writes are retried automatically
- An integration outage never drops a job
Call completed
Booking details captured
Durable record
Saved before any CRM write
Write to your CRM
Idempotent job create
Auto-retry: if the CRM is down, the record is replayed until it lands.
A job is never lost to an integration outage.
03 · Total Visibility
See exactly what happened on every call.
Every conversation comes back as an AI summary, full transcript, and recording — classified so you can filter, coach, and act.
- AI summary, transcript, and recording on every call
- Classified by outcome, intent, sentiment, and confidence
- Review what was said, booked, or missed in seconds
Outcome
Booked
Intent
New job
Sentiment
Positive
Confidence
High
04 · Prove the Revenue
Prove the revenue you capture.
Playmaker attributes real job value to every booking, so you can see exactly what the platform is worth — including the after-hours revenue you used to lose.
- Per-call job value attributed from your CRM
- Monthly booked totals and eligible-conversion rate
- Business-hours vs after-hours, exportable to CSV / XLSX
Booked job value · last 6 months
$26,000+
Attributed from booked jobs
30.5%
Booking rate
33%
After-hours share
51
Jobs booked
05 · Continuous Optimization
It gets smarter with every call.
Conversations become training data — surfacing objections, friction, and knowledge gaps that continuously improve performance over time.
01Capture
Every call recorded & transcribed
02Analyze
Mines objections & knowledge gaps
03Improve
Updates knowledge base & config
04Convert
Books more of the next calls
What every call teaches it
Findings feed a knowledge base and agent-config control plane, so the agent keeps improving over time.
Integrations
Orchestrates across the systems you already run.
Playmaker reads and writes jobs, customers, and appointments programmatically across your CRM and field-service tools — an integration layer that works alongside your existing workflows, with deep support for ServiceTitan.
ServiceTitan
Deep integration
FieldRoutes
Housecall Pro
Jobber
Service Fusion
Google Calendar
Twilio
…and any CRM
Customer story
An HVAC & pest-control company, on autopilot after hours.
Every after-hours conversation was handled automatically — qualifying jobs, booking appointments, and recovering revenue that used to go to voicemail.
423
Customer calls handled
51
Appointments booked
$26,000+
Booked job value
$8,455
Recovered after hours
- AI answered and qualified every after-hours call
- Booked appointments directly into the CRM
- Zero missed opportunities overnight
After-hours, fully automated
“Every overnight call gets answered and booked — without anyone on staff.”
100% of after-hours conversations handled by AI
$8,455 recovered after hours
Stop sending revenue to voicemail
See the platform on your own numbers.
In 30 minutes we’ll audit your after-hours call volume, calculate the revenue on the table, and show you what Playmaker changes — on your own numbers.