Terms of Service

    Last updated: January 24, 2026

    1. Agreement to Terms

    By accessing or using Playmaker ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

    2. AI Voice Agent Services

    Playmaker provides AI-assisted communication and workflow automation for home service businesses, including AI voice receptionist capabilities, call handling, appointment workflows, and related integrations.

    • Self-Service Software Only: We provide AI tools and automation and do not provide human dispatch, emergency response, legal advice, or professional trade advice.
    • User Control: You retain full control over all actions, messages, and outcomes.
    • AI Output Limitations: AI outputs may be incomplete, inaccurate, misunderstood, delayed, or require human review before action.
    • Operational Limits: Playmaker does not guarantee the AI will answer every call, understand every caller, or complete every workflow.
    • Review Required: Customers must review AI-created records, booking requests, summaries, transcripts, and appointment details.

    3. Customer Responsibility for Compliance

    You are responsible for:

    • Reviewing bookings and appointment requests before fulfillment
    • Confirming appointments where your process requires confirmation
    • Maintaining accurate CRM, calendar, and dispatch information
    • Obtaining and managing call recording consent, SMS consent, and opt-out compliance
    • Providing compliant privacy notices and communication disclosures
    • Complying with TCPA, CTIA, carrier messaging, and similar requirements
    • Complying with employment and labor policies and obligations
    • Complying with consumer protection and industry-specific requirements
    • Correctly configuring routing, escalation, and approval workflows
    • Ensuring you have rights and permissions to provide data to Playmaker and that your own privacy notices and consent flows are compliant
    • Ensuring your staff correctly use approval, escalation, and routing workflows

    4. Human Review and Approval Workflows

    Where approval workflows are enabled, appointment requests are not final until approved by you or your authorized personnel.

    You are responsible for timely review, approval, rejection, modification, and cancellation of pending requests. Playmaker is not liable for failures to review pending requests or for approval decisions made by you or your personnel.

    5. Call Routing and Transfers

    Call forwarding, transfer outcomes, voicemail behavior, carrier routing, caller ID presentation, and phone-system performance depend on third-party providers and customer configurations. Playmaker does not guarantee successful transfers, call routing, voicemail bypass, caller ID preservation, or phone-system uptime.

    Customers are responsible for phone system configuration, forwarding rules, escalation numbers, and fallback workflows.

    6. Communications and SMS Terms

    By opting in, users agree to receive service-related calls and SMS messages from Playmaker and/or the applicable service provider related to appointment approval, appointment confirmation, dispatcher review, technician arrival updates, service request updates, scheduling updates, workflow alerts, and follow-up instructions.

    SMS consent may be provided through a service request form, phone intake process, customer onboarding flow, dispatcher onboarding flow, or other documented consent process. Consent to receive SMS messages is not required as a condition of purchase where applicable.

    Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

    Mobile phone numbers and SMS consent data are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with service providers only as necessary to deliver SMS messages, operate the service, maintain compliance, prevent fraud or abuse, and support customer-requested integrations.

    See full opt-in details at https://www.aiplaymaker.io/sms-consent.

    7. Third-Party Services and Integrations

    Playmaker depends on third-party services and integrations, including AI providers, telephony providers, SMS providers, cloud hosting, ServiceTitan, Google Calendar, Housecall Pro, CRMs, dispatch systems, and similar tools.

    Availability, uptime, API behavior, rate limits, platform restrictions, carrier filtering, delivery outcomes, and other third-party changes are outside Playmaker's control, and we are not responsible for outages, API changes, platform restrictions, or integration failures.

    8. No Emergency Use

    Playmaker should not be used as the sole method for emergency dispatch, safety issues, medical emergencies, fire, flood, gas, leak emergencies, life-threatening events, or urgent time-critical response. Customers must maintain human escalation and emergency procedures.

    9. Subscription & Billing

    • Subscriptions are billed monthly or annually as selected
    • Cancel at any time; access continues until the end of your billing period
    • Refunds are handled on a case-by-case basis
    • Prices are subject to change with 30 days notice

    10. Intellectual Property

    You retain ownership of all content you create. We retain ownership of the Service, including all software and AI models. You grant us a license to use your content solely to provide the Service.

    11. Disclaimers and Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYMAKER IO LLC SHALL NOT BE LIABLE FOR MISSED CALLS, FAILED CALL TRANSFERS, FAILED SMS DELIVERY, CARRIER FILTERING, INACCURATE TRANSCRIPTS OR SUMMARIES, INCORRECT CUSTOMER DETAILS, WRONG SERVICE ADDRESSES, WRONG APPOINTMENT WINDOWS, CALENDAR OR CRM SYNC FAILURES, DISPATCHER/CUSTOMER APPROVAL MISTAKES, THIRD-PARTY DOWNTIME, UNAVAILABLE TECHNICIANS, AI MISUNDERSTANDINGS, OR CUSTOMER-SIDE CONFIGURATION ERRORS.

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYMAKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, REPUTATIONAL HARM, OR OTHER CONSEQUENTIAL LOSSES ARISING OUT OF OR RELATED TO THE SERVICE.

    12. Disclaimer of Warranties

    THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

    13. No Guarantee of Results

    Playmaker does not guarantee booked jobs, completed jobs, increased revenue, reduced missed calls, approval rates, customer conversion rates, or any particular business outcome. Outcomes depend on your configuration, staffing, technician availability, service quality, and operational execution.

    14. Indemnification

    You agree to defend, indemnify, and hold harmless Playmaker and its affiliates, officers, directors, employees, and agents from and against claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the service; your violation of law; your failure to obtain required consent; your service delivery; your technicians, employees, or contractors; your call scripts, messages, policies, and workflows; and your third-party systems or data.

    15. Termination

    We reserve the right to terminate or suspend your account at any time for violation of these terms.

    16. Governing Law

    These terms shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Travis County, Texas.

    17. Contact

    For questions about these terms, contact us at:
    Email: info@aiplaymaker.io
    Address: Playmaker IO LLC, Austin, TX