HVAC & Pest Control · United States
How one HVAC & pest-control company put after-hours on autopilot
$26,000+
Booked job value
423
Calls handled
51
Appointments booked
$8,455
Recovered after hours
30.5%
Booking rate
100%
After-hours automation
Booked job value · trend
The challenge
Like most home-service operators, the company’s phones went quiet at 5 PM while customer demand didn’t. Overflow and after-hours calls rolled to voicemail — and most callers simply hired the next company on the list. There was no visibility into how many jobs were slipping away overnight, or what that lost demand was worth.
The approach
Playmaker was configured with the company’s hours, services, fees, and transfer rules, then connected to their CRM. From day one, the AI agent answered every after-hours call, qualified the job, checked real-time availability, and booked the appointment directly into the system of record — with every booking persisted first, so nothing was lost to an integration hiccup.
The outcome
Across the period, the agent handled 423 calls and booked 51 appointments worth $26,000+ in job value — including $8,455 recovered from calls that would previously have gone to voicemail. Every after-hours conversation was handled automatically, with no staff on the phones, and every call came back with a summary, transcript, and attributed revenue.
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